1. These terms
These are the terms on which Terraform Maps (“we”, “us”) sells to you through terraform.ie. By placing an order you accept them. They are governed by Irish law, and the courts of Ireland have jurisdiction. Nothing here limits your statutory rights as a consumer under Irish and EU law.
Our details: legal entity name, registered address, company registration number and VAT number to be confirmed.
2. Orders
Your order is an offer to buy. A contract is formed when we send you an order confirmation email. If we cannot fulfil an order — a pricing error, a stock problem, or a delivery address we cannot serve — we will tell you and refund you in full.
All maps are made to order. Nothing is warehoused. This is why dispatch takes 3–5 working days.
3. Prices and payment
Prices are in euro and include Irish VAT where it applies. Delivery is charged separately and shown before you pay. Payment is taken at checkout by our payment provider. If a price is obviously wrong we are not obliged to honour it, and we will contact you before doing anything.
4. Handmade goods
Each map is formed, printed and trimmed by hand. Small variations in trim, registration and finish are inherent to the process and are not defects. Colour on screen will not match colour in the room exactly.
5. Delivery and risk
See Shipping & Delivery for times and costs. Risk passes to you on delivery. If your parcel arrives damaged, tell us within 14 days and we will replace it.
6. Cancellation and returns
You have 14 days from delivery to change your mind under the EU Consumer Rights Directive, and a further 14 days to return the goods. Full detail, including the exceptions for bespoke commissions and vouchers, is in Returns & Refunds.
7. Bespoke commissions
Commissions are quoted individually and confirmed in writing. Because each is made to your specification, the 14-day cooling-off right does not apply once production has begun. A deposit of 50% is payable on sign-off of the data and scale; the balance is due before dispatch. Timelines quoted are estimates in good faith.
8. Gift vouchers
Vouchers are emailed, valid for 24 months from issue, redeemable against anything we sell including bespoke work. They cannot be exchanged for cash, and unused balances are not refunded after expiry. This is consistent with the Consumer Protection (Gift Vouchers) Act 2019.
9. Intellectual property
The elevation and bathymetric data we work from is open public data, used under its own licence terms. The cartography, styling, photography, text and design of our maps and this website are ours. You may not reproduce or resell them. Buying a map does not transfer any licence to its design.
10. Liability
We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not liable for business losses. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
11. Complaints
Email hello@terraform.ie. Our process, and your right to escalate to the CCPC or the EU ODR platform, is set out in Complaints & Disputes.